What are credentials and how to get them

You might often be asked by our support staff to send us your WP Credentials. In this case, we are asking for a user and password (with admin rights), plus the login URL so we can check out your theme/plugin settings and see what could be the problem for you. Tickets and replies on this help desk are private and only you and our support staff has access to see the contents. Please, keep you help desk user and password safe.

Sure, we don’t only solve problems but help with settings and small changes (if you ask politely). It is recommended to have the user as themestash as it’s easier to know who is it for.

What you should remember

Is is recommended to create a separate user for our team and keep it available until we get your questions/problems solved. When your issues were solved, we strongly recommend to delete the user.